Terms of Service

Facility Usage

Anyone under the age of 18 shall not be permitted to use our Facility unaccompanied. Any Guest under the age of 20 shall obtain the consent of a parent or guardian before using our Facility.

The Guest shall check in at our Facility between 3:00 p.m. and 6:00 p.m. on the appointment date. If the Guest expects to be unable to arrive at our Facility within the above time window, such Guest shall notify us in advance. The Guest shall check out of each Facility no later than the time specified below.

Hub→ 10:00 a.m.
Wharf→ 11:00 a.m.
Peak→ Noon

The maximum capacity of each Facility shall be as specified below. The maximum capacity of Hub and Wharf shall exclude the number of Guest(s) who are the age of 15 or younger.

Hub→ 7 guests
Wharf→ 7 guests
Peak→ 4 adults, or a total of 6 guests including adults and children

The Guest may use all amenities and equipment in our Facility. After use, the Guest shall return the items to their original positions.

The Guest shall remove his/her shoes at the entrance of the guest room.

Having cigarettes or electronic cigarettes in the guest room shall be strictly prohibited as it will set off the fire alarm. Having cigarettes in the kitchen shall also be prohibited, regardless of the use of the ventilation fan.

The Guest shall be required to have cigarettes in the below designated area. Having cigarettes anywhere other than the said designated area may result in the Guest being charged the cleaning fee.

Hub→ Deck in front of the outdoor bath, and the third floor
Wharf→ Deck
Peak→ Deck

The Guest shall refrain from using an incense stick, pyrethrum coil or any other item that emits a strong scent in the guest room.

The Guest shall not be allowed to bring out the towels, tableware and electrical appliances provided in the guest room.

The Guest shall keep in mind that our Facility may include hazards locations for small children and pet animals. The Guest shall not hold us liable for any accidents or troubles that may occur in our Facility.

If the Guest causes any damage to our Facility or the provided amenities or equipment during his/her stay, such Guest shall be charged the actual cost of repairing such damage.

No person other than the Guest who made the reservation (hereinafter referred to as the “Non-guest”) shall be permitted to enter the guest room, even if such person intends to stay for a day.

If the number of Guests who will be staying in the guest room changes, the Guest shall notify us of such change prior to check-in.

If it is confirmed that a Non-guest stays in the guest room without permission, the Guest shall pay an additional amount equal to the accommodation fee already paid by such Guest.

For the Guest who will stay for consecutive days, we shall offer a discount on the accommodation fee according to the length of stay: 10% discount for those who will stay for 3 or more days, 20% discount for those who will stay for 7 or more days, 30% discount for those who will stay for 14 or more days.

However, we shall not change the linen or clean the room for such Guest.

As our Facility is surrounded by nature, there are many insects. Although we provide insect repellent, we shall not be held responsible for any insect bites.

We have a quiet time between 9:00 p.m. and 7:00 a.m. on the following day. During this time, the Guest shall refrain from disturbing the neighbors by playing loud music or talking loudly.

The Guest shall not use fireworks on the premises as this may disturb the neighbors. The Guest may use hand-held fireworks on the premises except indoors, on the roof and the deck. In the event of damage, the Guest shall be charged the actual cost of repair.

We shall not be held responsible in any way for any troubles that may arise between the Guest and the neighbors.

If there are complaints or notices from neighbors, the Guest shall leave our Facility.

If the Guest has left any belongings behind the guest room and has not contacted us by the day after check out, we shall dispose of them.

Stay with Pet Animal

Hub→Pet animals are permitted.
Wharf→Pet animals are permitted.
Peak→Pet animals are not permitted.

Any Guest wishing to stay with his/her pet animals shall notify us in advance.

On the day of arrival, the Guest with his/her pet animals shall sign the Pet Accommodation Terms and Conditions and the Pet Accommodation Agreement.

The Guest shall be allowed to bring up to two small dogs that are properly trained and vaccinated. The dog shall be kept in a cage in the guest room. If the Guest leaves the dog out of the cage in the guest room, such Guest shall be charged for the additional cleaning at cost price.

We may provide a dog cage with a height of 64 cm, a width of 91 cm and a depth of 56 cm. However, the Guest may bring their own dog cage.

We may provide beds and feeding dishes for the caged dog.